Shipping policy
Shipping Policy
At Zenrora, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 24–48 hours.
Due to high order volumes, processing times may occasionally be slightly extended. Orders are processed on business days (Monday to Friday, excluding holidays).
Shipping Times
Once your order has been dispatched, estimated delivery times are:
- 7–9 business days (depending on your location)
Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or customs processing.
Shipping Cost
We offer free standard tracked shipping on all orders.
There are no additional shipping fees at checkout.
Order Tracking
All orders include tracking.
Once your order has been shipped, you will receive a confirmation email with your tracking number, allowing you to monitor your package every step of the way.
Delays & External Factors
While we strive to deliver your order within the estimated timeframe, delays may occur due to:
- High demand periods
- Shipping carrier delays
- Customs clearance processes
- Incorrect or incomplete shipping information
Zenrora is not responsible for delays caused by external factors once the order has been dispatched.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at:
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with neighbors or household members
- Contact your local carrier
If you still need assistance, reach out to us at support@zenrora.com, and we will do our best to help.
Contact Us
If you have any questions regarding your order or shipping, please contact: