Refund policy
Return & Refund Policy
At Zenrora, we are committed to delivering high-quality products that support your well-being. Please read our policy carefully before making a purchase.
Returns
We offer a 30-day return policy for items that arrive damaged, defective, or non-functional.
This means you have 30 days from the date of delivery to request a return if your item meets the conditions below.
Eligibility for Returns
To be eligible for a return, your item must:
- Be damaged, defective, or not functioning as intended upon arrival
- Be reported within 30 days of delivery
- Include proof of purchase (order number or receipt)
- Include photo or video evidence clearly showing the issue
Items that do not meet these conditions will not be eligible for a return or refund.
Non-Returnable Situations
We do not accept returns or refunds for:
- Change of mind
- Incorrect use or normal wear and tear
- Minor variations in product appearance
- Delays caused by shipping carriers
- Sale items or gift cards
How to Request a Return
To initiate a return, please contact us at:
Include:
- Your order number
- A description of the issue
- Clear photo or video evidence
Once your request is reviewed and approved, we will provide instructions on how to proceed.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue as quickly as possible.
Refunds
Once your return request is approved:
- A refund or replacement will be issued based on the situation
- Refunds will be processed to your original payment method within 5–10 business days
Please note:
- Processing times may vary depending on your bank or payment provider
Contact Us
For any questions regarding returns or refunds, please contact: